Whether it's withdrawals, bonuses, technical issues, or account setup, our support team is always ready to help.
Browse the categories below to find what you're looking for
Registration, login, password changes, and profile updates.
A complete guide to all payment methods including bKash, Nagad, and Rocket.
Everything you need to know about withdrawal methods, processing times, and limits.
Terms and conditions for welcome bonuses, cashback, and promotions.
Downloading, installing, and troubleshooting the 111a app.
Betting rules, understanding odds, and match-related questions.
Account verification, KYC, and protection against fraud.
Points system, VIP tiers, and exclusive benefits.
Everything you need to know about creating and managing your 111a account
Opening an account at 111a is quick and simple. You can register in just a few minutes using your mobile number or email. Follow the step-by-step guide below to get started.
Each person may only create one account. Having multiple accounts violates 111a's policies and may result in account suspension.
Go to the login page and click the "Forgot Password" link. A reset code will be sent to your registered mobile number. Enter the code to set a new password.
After 5 consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or contact us via Live Chat.
To make a withdrawal, you'll need to verify your account by submitting a photo of your National ID or passport. Verification is usually completed within 24 hours.
Everything you need to know about deposits and withdrawals at 111a
Depositing at 111a is easier than ever. You can add funds anytime using bKash, Nagad, or Rocket. Deposits are typically credited to your account within 5 to 10 minutes.
To make a deposit, log in to the app or website and go to the "Deposit" menu. Select your payment method, enter the amount, then send money to the number shown on screen and submit with your transaction ID.
Always send your deposit from your registered mobile number. Sending from a different number may cause delays.
Withdrawing from 111a is just as straightforward. Go to the "Withdrawal" menu, enter the amount, and choose your payment method. With a verified KYC, funds are usually delivered within 1–3 hours.
Before making a withdrawal, make sure your account is verified and all bonus wagering requirements have been met. Once everything is in order, your withdrawal request will be processed immediately.
The minimum withdrawal amount is ৳500. Maximum limits may vary depending on your VIP level.
| Payment methods | Minimum deposit | Minimum Withdrawal | Processing Time | Extra charges |
|---|---|---|---|---|
| bKash | ৳200 | ৳500 | 5–15 minutes | Free |
| Nagad | ৳200 | ৳500 | 5–15 minutes | Free |
| Rocket | ৳200 | ৳500 | 10–30 minutes | Free |
Bonus Usage Rules & Betting Guide
New members at 111a receive an attractive welcome bonus on their first deposit. This bonus cannot be withdrawn directly — you must first meet the specified wagering requirements. For example, if the wagering requirement is 5x and your bonus is ৳1,000, you'll need to place ৳5,000 in bets before the bonus becomes withdrawable.
The weekly cashback bonus is credited to your account automatically every Monday. There are no wagering requirements on this cashback, and it can be withdrawn directly. Check each offer's page for full bonus terms.
At 111a, you can bet on cricket, football, kabaddi, and many more sports. Take time to understand the odds before placing a bet — higher odds mean a lower chance of winning but a bigger payout.
With the live betting option, you can place bets even while a match is in progress. Odds change quickly, so you'll need to act fast. Visit 111a's Sports page for a full list of upcoming matches and current odds.
If the issue persists, get in touch with our team
The fastest way to get support. Click the chat icon at the bottom right of the website or app. Responses typically arrive within 2–5 minutes.
For detailed or complex issues, reach out by email. It's also the best option if you need to send screenshots or documents. Replies are typically sent within 24 hours.
Dedicated phone support is available for VIP members. Gold tier and above can reach our team directly by phone.
Frequently Asked Questions